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Frequently Asked Questions

What is Energy Upgrade California®?

Energy Upgrade California is a statewide initiative to help Californians take action to use energy better and leverage our natural resources, help reduce demand on the electricity grid and make informed energy management choices at home and at work. It is supported by an alliance of the California Public Utilities Commission (CPUC), the California Energy Commission, utilities, regional energy networks, local governments, businesses and nonprofits to help communities meet state and local energy and climate action goals. Funding comes from investor-owned utility customers under the auspices of the California Public Utilities Commission.

How was Energy Upgrade California created?

On September 18, 2008, the CPUC adopted the state’s first Long Term Energy Efficiency Strategic Plan, presenting a single roadmap to achieve maximum energy savings across all major groups and sectors in California. This comprehensive plan for 2009 to 2020 is the state’s first integrated framework of goals and strategies for saving energy in the government, utility and private sectors and focuses on using energy better as the highest priority resource in meeting California’s energy needs.

Energy Upgrade California works to motivate consumers to take action to better manage their energy use. The program strives to both increase awareness and education on energy management and facilitates the ability to act and incorporate technological advances or behavior change using all available resources to reduce energy and choose clean-energy options.

How can Energy Upgrade California help me?

Energy Upgrade California is an educational resource for California residents and small business owners for energy management concepts and programs that can help you better manage your energy use.

Browse our site for more information on how to save energy and water and manage your use, what clean-energy options are readily available, how to find rebates and incentives and the state of California’s energy goals.

What are Energy Management Tools?

Energy Management Tools, also known as Energy Management Technology, are any product, service or software that allows a customer to better understand and manage electricity or gas use in the home or place of business. They typically are connected to the customer’s Advanced Metering Infrastructure (or smart meter) and can include apps that tell you your energy usage, “smart thermostats” and online tools/services supplied by your energy provider.

What is demand response/AC Cycling?

AC Cycling is a subscription-based program for utility customers. Once subscribed, they give their energy provider access to control their air conditioners so ACs can be powered down during times when the grid is close to capacity. During an event period, AC systems are shut down for 15 to 30 minutes every hour, or the thermostat setting is raised by about four degrees.

How can I help save with electric vehicles (EVs)?

Personal cars have been the vehicle of focus, but the electrification of buses, municipal services, boats and planes is now being explored. Special rates and incentives for EVs are available. In addition, energy providers are working with multifamily buildings and workplaces to install charging stations.

Does LED lighting save more energy than incandescent lighting?

Yes. LEDs save more than 50% energy over incandescent lighting and last much longer. Federal standards reduce the ability of manufacturers to produce incandescent lights.

What is HVAC?

A heating, ventilation and air conditioning (or HVAC) system is the largest user of energy in a building, so it is important that it be properly designed for the building’s needs and well maintained. HVAC installation and maintenance are done by contractors so it's crucial to know when to call a contractor, what sort of contractor to look for and what to ask potential contractors.

What is Residential Rate Reform (RRR) and time of use (TOU)?

Residential electricity customers are charged different rates based on how much electricity they consume each billing period. A 2001 CPUC decision created five rate tiers, which were consolidated into four tiers beginning in 2009. Over time, the difference between the lower and upper tiers increased dramatically. A 2015 rate reform decision (D.15-07-001) determined that the number of tiers should be reduced to two and that the differentials between the tiers should be lowered. The result is that by 2019, electricity rates will have only two tiers of usage, with the second costing 25% more than the first.

The same decision ordered PG&E, San Diego Gas & Electric, and Southern California Edison to default residential customers to time-of-use (TOU) rates in 2019, which means the price of electricity will depend on the time of day when energy is consumed. TOU rates charge customers more when the cost to generate electricity is high (late afternoon and early evening) and less when the cost is low (all other times). This is a system that benefits the electricity grid and allows customers to reduce their bills both by reducing total consumption and shifting consumption to off-peak hours.

What is the Home Upgrade program?

The Energy Upgrade California Home Upgrade program evaluates all systems in customers’ homes to determine which upgrades can reduce energy use and improve comfort. To get started with Home Upgrade, individuals must work with a Participating Contractor. All Participating Contractors and raters are certified and have been trained to look holistically at home energy usage and identify improvements to save the most energy and money. A participating Home Upgrade contractor or rater evaluates the home's heating, cooling and water heating systems, and then recommends upgrades to make the home more energy efficient.

The following energy providers participate in the Energy Upgrade California Home Upgrade program: PG&E, Southern California Edison, San Diego Gas & Electric, SoCalGas, Bay Area Regional Energy Network and The Energy Network.

Two options are available:

  1. Home Upgrade: Receive up to $3,000 in rebates by working with a Participating Contractor to install three or more upgrades.

  2. Advanced Home Upgrade: Customize energy-efficient home improvements and receive up to $6,500 in rebates and incentives. Participating Contractors or raters complete an energy assessment and then work with customers to identify the best ways to reduce energy use. Financing is available.

 

What is Community Choice Aggregation (CCA)?

Per enabling legislation from 2001, local governments are forming “Community Choice Aggregation.” Under this arrangement, local governments may establish a Joint Powers Authority, which enables them to provide electric service to the residents and businesses in their jurisdictions. Customers living in the CCA regions are automatically “opted in” to the program.

What is zero net energy (ZNE)?

A “zero net energy building” produces as much clean, renewable, grid-tied energy on-site as it uses when measured over a calendar year. ZNE goals state that all new residential construction be ZNE by 2020 and that all new commercial construction be ZNE by 2030. ZNE activities promote California’s long-term energy goals through a portfolio of research, development and demonstration projects around ZNE buildings together with complementary education, outreach and information activities.